Downtown Clean & Safe Appreciation Day 2017

Oct 09, 2017

On a crisp, sunny morning in Portland’s Director Park, the Downtown Clean & Safe board members gathered to celebrate the good work of the organization and appreciate some key people.

Clean & Safe board chair, Peter Andrews, welcomed the crowd of about 75 people and shared how the program helps make Portland a walkable city. “Just a few statistics so you can get a feel for how much this program makes a difference in our city,” he said. “In 2016, our cleaners picked up 638 tons of trash, 16,822 needles, cleaned 52,048 biohazards and removed 37,265 graffiti tags. This year we are on track to pick up more than 23,000 needles. Last year, our Sidewalk Ambassadors made 51,532 visitor contacts, making Portland the wonderful and inviting place it is. We also placed all of the twinkly lights up on the trees you see downtown during the holiday season, decorating 750 trees. These numbers speak for themselves. Downtown Clean & Safe is an ongoing advocate for a vital downtown.”

Mayor Ted Wheeler presented the Downtown Champion Award to Central City Concern’s (CCC) President and CEO Emeritus, Ed Blackburn. “Ed’s leadership, passion and compassion have influenced policy and funding at the state and local level,” Mayor Wheeler said, “and has directly impacted the lives of thousands of individuals who struggle with addiction and homelessness.”

“Ed’s leadership, passion and compassion have… directly impacted the lives of thousands of individuals who struggle with addiction and homelessness.”
- Mayor Ted Wheeler

CCC’s President and CEO Rachel Solotaroff then presented two Cleaner of the Year awards to Greg Davis and Matt Carr.

Davis is the lead employee on the Clean & Safe graveyard crew. He came to CCC through Hooper Detoxification Stabilization Center in 2013. He graduated from CCC’s Community Volunteer Corps (CVC), completed a trainee period with Clean & Safe and was hired as a permanent pressure washer in 2015. Two years later, he was promoted to lead worker. “On a daily basis, Greg makes sure the trash is cleaned up, graffiti is removed and that all service calls are completed,” said Solotaroff. “Greg is extremely personable, professional and a fantastic ambassador for Central City Concern and Clean & Safe.”

“Greg is extremely personable, professional and a fantastic ambassador for Central City Concern..."
- Dr. Rachel Solotaroff

Carr, born and raised in New York, and moved to Portland in 1992. He spent the majority of his adult life struggling with addiction. After a few attempts to trying to get clean on his own, he realized he couldn’t do it alone. In June 2016, Matt was accepted into Central City Concern’s Recovery Mentor Program. During this time, Matt successfully completed CVC by spending 80 hours giving back to the community at local non-profits. After his completion of the CVC, he was hired to work as a trainee at Clean & Safe in February 2017.

Right from the start he proved to have an incredibly strong work ethic and the desire to learn and grow in his position. Over the next six months Matt proved to be an extremely reliable and dedicated employee, who was always willing to go above and beyond. Matt showed so much pride in his work, he was promoted to be the third Clean & Safe special projects bicycle cleaner. “Matt’s dedication and hard work has contributed to a higher level of service provided throughout the district,” said Solotaroff. “Matt has repeatedly proven he is an asset and a great ambassador for Central City Concern, Downtown Clean & Safe and everyone who lives, works or visits in the Downtown Portland area.”

Matt proved to be an extremely reliable and dedicated employee, who was always willing to go above and beyond. Matt showed so much pride in his work, he was promoted to be the third Clean & Safe special projects bicycle cleaner.

Andrews then presented the Security Officer of the Year awards Officer Josh Dyk and Officer Samson Blakeslee.

The Portland Downtown Business Improvement District contracts with CCC to keep clean a 213-block area in central downtown and along the bus mall. In six-month trainee positions, CCC Clean & Safe employees remove graffiti, contribute to public safety, and keep downtown free of litter and debris. Clean & Safe hires its employees from CCC's Community Volunteer Corps program.

Toward the end of their six-month work experience, Clean & Safe employees engage in practical, employment development workshops at the Employment Access Center where they also may also access one-on-one assistance in the job search process. Some graduates of Clean & Safe move onto employment at Central City Concern in janitorial, maintenance, pest control and painting roles that maintain CCC’s 23 buildings.



CCC announces new director of Equity and Inclusion

Sep 28, 2017

Freda Ceaser, CCC's new director of Equity and InclusionFreda Ceaser, MSW, joined Central City Concern’s executive leadership team as director of Equity and Inclusion on Tuesday, Sept. 19. 

“Freda has been a valued member of our staff for 13 years and has always viewed her work through an equity and inclusion lens,” says CCC Chief Medical Officer Rachel Solotaroff, MD. “She will move CCC’s initiatives forward that promote diversity and inclusion as well as address racial and cultural equity in our services and as an employer. We’re excited she’s formally moving into this role.”

Freda worked her way from the front lines at CCC’s Employment Access Center to her current position of Director of Employment Services. She has provided consistent leadership and involvement in CCC’s Diversity Committee over the last five years and is instrumental in CCC’s ongoing Equity and Inclusion Assessment work. Most recently Freda provided the vision and advocacy for Flip the Script, a new reentry program for African-American clients that provides wrap around services with a focus on breaking the cycles that send people of color back to prison.

“I am so honored to serve in this role especially in light of these uncertain times that we find ourselves in as a nation,” Freda says. “I’m grateful for the opportunity to work on these important issues with an incredibly dedicated team focused on improving, creating and implementing programming for underserved and marginalized populations, as well as their emphasis and focus toward promoting a workforce that reflects the agency’s diversity, equity and inclusion values.”

Freda is a lifelong Portland resident and earned her Masters of Social Work degree from Portland State University. Her lived experiences, education and work in the trenches are the driving forces for her passion for promoting racial equity in the community



"This can be you, too..."

Sep 27, 2017

September 27 is National Gay Men's HIV/AIDS Awareness Day, and September is Recovery Month.

Ryan's recovery has helped him find stability, get his HIV under control, and become a straight-A student.Two years ago, Ryan D. got off the streets and started to get his addiction in check. Today, he’s a straight-A student at Portland State University with plans to become a speech therapist, and the recipient of four scholarships worth $9,000 from local queer community organizations. He’s also been able to get his HIV infection under control.

Housing from Central City Concern has been one foundation for his success. “I could focus on me, going to school, my meetings, and being of service,” he says. And this has given him a new perspective on his life. “Fortunately for me right now,” he explains, “what helps reinforce my sobriety is all these mini-successes: getting in to the Richard Harris Building from the men’s shelter, then getting in to Miracles Central, winning this scholarship, being successful at this service commitment. Little things to look forward to, just a million little different things that help reinforce my wanting to stay sober."

“...what helps reinforce my sobriety is all these mini-successes.... Little things to look forward to, just a million little different things that help reinforce my wanting to stay sober.”
- Ryan D.

Both of his parents suffered from addiction, and his own addiction took off when he moved away for his first year of college, forcing him to drop out of school. As his disease progressed untreated over the next 15 years, he encountered legal troubles, jail time, and, eventually, homelessness. Getting help took time. “I didn’t really think I had a problem,” he says. “I just thought that gay guys party. We love to party, and everyone does it. I was entitled to my own life because I wasn’t hurting anyone but myself.”

When he did seek help, he found that the pressure of waiting tables made it hard for him to establish solid recovery. “It’s a high stress job, you’re replaceable, you’re talked down to a lot, and it’s not easy.”

But Ryan rose to the challenge, and now he’s proud to invite friends over to watch “RuPaul’s Drag Race” and have a good laugh. “It’s nice when newcomers come over to my house and say, ‘Oh my gosh, this is amazing. This is where you live, you’re so lucky.’ And I’m like, this can be you, too, if you just don’t pick up a drink or a drug. It’s that simple.” Ryan sings in the Gay Men’s Chorus, volunteers regularly at Cascade AIDS Project and loves to dance.

"People on the street smile at me all the time and I must be glowing—they like my energy."

Ryan says it’s been nice to be recognized and awarded in front of his peers, but what matters most is he’s come a long way. “I’m just doing the right thing,” he says. “I’m not doing anything more than is expected of normal people. But because of where I’m coming from, it’s amazing.” And although he says there’s always room for improvement, he’s happy. “It’s just nice being clean and sober,” he explains. “People respect you and smile at you and look at you. People on the street smile at me all the time and I must be glowing—they like my energy. I look in people’s eyes and it’s magical. I love being clean and sober.”

• • •

For information on confidential HIV testing, call the Cascade AIDS Project at 503-223-5907 or Multnomah County HIV Testing at 503-988-3700.



Monthly Volunteer Spotlight: September 2017 Edition

Sep 26, 2017

For this month’s volunteer spotlight, we are shining our light on a volunteer who doesn’t often get much of it in her volunteer location. Rebecca Macy has been volunteering for the last five years in the basement of the Employment Access Center (EAC), where she helps maintain a clothing closet for EAC clients who need interview clothing or work wear. Read on to see how Rebecca’s past career as a librarian has informed her work in the clothing closet, how she got in to reuse and recycling, and how an Elvis costume ended up being just what a client needed.

• • •

Rebecca Macy, Central City Concern volunteerPeter: What's your name, and what do you do as a volunteer at Central City Concern?

Rebecca: Rebecca Macy, and my volunteer position is in the clothing closet at the Employment Access Center and I’ve been there for five or six years. I sort through the donations and I’ve set the clothing center up like a store with things sorted so they are easy for people to find.

P: Did you have any experience with retail or clothing before volunteering at the EAC?

R: I worked at Portland Public Schools’ clothing closet, so I got many, many ideas from them.

P: Was that your career?

R: I spent 35 years as an elementary school librarian, so I’ve worked in elementary schools and some public libraries, but mostly elementary schools. They called us a Library Media Specialist, but the kids knew us as the library lady.

After I retired, I did some work in fashion with buying vintage clothes and remaking them. I would take a prom dress and kind of tear it apart and put it back together, so that was my artistic fashion project. I still do a little bit of that, but I also help people clear out their homes or their parents’ homes if they’re downsizing or moving. I started finding that we need to reuse the things that people have that are still usable. A friend of mine calls me “the distributor,” which sounds like a car part, but I take things and get them to people who need them, so CCC was just a real good fit for that.

“Interviewing is hard for anybody, no matter what your work background is. But if you feel like you’re looking pretty good it helps you put your best foot forward.”
- Rebecca, CCC Volunteer

P: How did you find out about us?

R: I first heard about it when I was volunteering for Potluck in the Park with a teen center that I volunteered at in Beaverton. I noticed there was a clothing table there, and I thought, I get people’s clothes all the time, so if I had a pair of shoes or cosmetics [I would bring them there]. Eventually, a CCC person who was working there told me about the EAC.

P: Are there certain items you find yourself consistently needing at the clothing closet?

R: Larger men’s shoes, larger men’s clothing. The people who donated are almost always smaller than the clients. I’ve been looking for a size 15 pair of work boots most of the time I’ve been there.

P: So, you have a range of clothes there, both work wear and interview clothes?

R: Both, yes. When I first started volunteering there, the men were more wearing suits to interviews, but if you’re interviewing for a construction job, a nice sweater and a pair of jeans or khakis is fine. Even in the work world, I think everything is getting a little more causal. So for the men, the things we need are dress shirts, dress pants, and really good khakis and Levi’s. And for women it varies, but it’s similar—dress pants and skirts.

P: What do see as the benefit for the clothing closet?

R: Well, if you have an interview, and all you have is a t-shirt and jeans with holes in them, all the interview training and resume writing you get trained for won’t do you any good. And I think it has to do with confidence, and if you look good, you feel better. Interviewing is hard for anybody, no matter what your work background is. But if you feel like you’re looking pretty good it helps you put your best foot forward.

It’s fun for people to come because sometimes they are kind of shy about how much to take, and I’ll say, “Take what you need!” Sometimes I have to encourage them to take more and they’re often very cautious. Some men will borrow a suit for an interview and bring it back and say “If somebody else can use it, I don’t need it again.” They’re always thinking about other people. I like reusing and recycling and it’s cool when people do it with other people in mind.

I like to help in the community, I grew up in a family that was very involved in the community, but maybe it’s the librarian in me who likes to organize things. I like how [volunteering at the clothing closet] involves my friends and neighbors, too. They came home the other day with my niece and she said, “There’s bags of clothes on your front porch!” and I said, “Yeah, that happens a lot.” If it’s not raining and I’m not home, people will just drop off things, because they know I’ll distribute them to someone that needs them. It’s kind of fun for me, I never know what I’m going to find.

"I like seeing clients come in [to the clothing closet] and find something they need. I like seeing that it matters."

P: Have there been any particularly interesting pieces that have come though the closet?

R: When I first started volunteering, there was a suit that looked like an Elvis impersonator would wear it. And I thought, “Well, I don’t think anybody would use this in an interview.” Well, one of the counselors came in and said, “Oh yeah, one of my clients is an Elvis impersonator!”

Most of the time things are usable by somebody, but we’re very picky. We don’t do anything that has stains or missing buttons, because we want it all to be useable and presentable and something that somebody would buy in the store. I even have a friend who sells makeup and she’ll give samples, so sometimes if somebody has good timing they’ll get lipstick or hand cream. And jewelry! I just ask my friends to go through their jewelry, because if somebody has a nice outfit and a nice pair of earrings or necklace, it makes them feel good.

P: Have there been any stand-out experiences?

R: The thing that impressed me the most was the award program for people who’ve gone through the EAC program. There was a guy who had been in prison his entire adult life and this was the first job he had ever interviewed for. He thanked his counselors and said, “I think I was pretty hard to work with when I first came, and I couldn’t figure out why these people were so nice. What’s in it for them?” He said they believed in him when he didn’t believe in himself.

I really like the fact that CCC helps people make their lives better and they do it with so much class and respect for the people they work with.

P: And our traditional last question, what would you say to someone who is on the fence about volunteering at CCC?

R: It’s such a big organization and there’s so many different things that volunteers do, it’s anything from dealing with clothes to dealing with people one-on-one. And the people that I do deal with are so appreciative. I like seeing clients come in [to the clothing closet] and find something they need. I like seeing that it matters.

• • •

If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs, contact Peter Russell, CCC’s Volunteer Manager, at peter.russell@ccconcern.org or visit our volunteer webpage.

And if reading about Rebecca inspires you to make a donation of items that can be used by the people we serve, check out our in-kind donation wish list!



Affordable housing construction begins in East Portland

Sep 19, 2017

Leadership from Housing is Health collaboration health systems visited the construction site of the Stark Street Apartments affordable housing project.Central City Concern, has begun construction on the second of three buildings in the Housing is Health initiative—a pioneering commitment from local hospitals and health systems in supportive, affordable housing. Health systems leadership visited the Stark Street Apartments site (333 SE 122nd Ave. at Stark St., Portland) on Friday, Sept. 15.

Attendees from the Housing is Health coalition included David Russell (Adventist Health Portland), Eric Hunter (CareOregon), Bill Wiechmann (Kaiser Permanente), Cindy Grueber (OHSU) and Dave Underriner (Providence Health & Services – Oregon). Legacy Health is also part of the Housing is Health coalition. The other two buildings in the Housing is Health initiative are Charlotte B. Rutherford Place (N Interstate Ave.) and the Eastside Health Center (NE 122nd Ave. and E Burnside).

"The health care organizations in the Housing is Health coalition understand that housing for lower income working people is critical to good health outcomes and a healthy community. "
- Ed Blackburn, CCC President & CEO

Stark Street Apartments, opening in 2018, will target people exiting transitional housing programs who have gained employment and seek a permanent home, but still may have barriers to housing. CCC expects to attract potential tenants from the immediate neighborhood. The four-story building contains 153 homes total: 92 one-bedroom and 61 two-bedroom apartments. Rents will range from $412 to $995 per month, depending on Median Family Income.

"These homes are important for supporting employed people with affordable housing. The health care organizations in the Housing is Health coalition understand that housing for lower income working people is critical to good health outcomes and a healthy community, " says Ed Blackburn, CCC president and CEO.

Stark Street Apartments' major contributors include the Housing is Health coalition of six health organizations: Adventist Health Portland, CareOregon, Kaiser Permanente Northwest, Legacy Health, OHSU and Providence Health & Services – Oregon. Other major funders are Portland Housing Bureau, Umpqua Bank, US Bank Community Development Corporation, Federal Home Loan Bank and PGE.

The design and development team is Central City Concern, the architect is Ankrom Moisan and the builder is Team Construction.



Making Suicide Prevention a Routine Part of Care

Sep 11, 2017

national suicide prevention week ribbon and logoSuicide Prevention Week is Sept. 10-16, but preventing suicide is something Central City Concern (CCC) thinks about every day of the year. “Zero Suicide” is the national model of treatment that CCC’s Old Town Clinic (OTC) has adopted and integrated into all aspects of the primary care it provides to more than 5,000 individuals it serves annually. It’s a commitment to the idea that every suicide can be prevented with the right kind of care.

“No matter what your position, we’re all responsible for suicide prevention,” says Brian Barnes, Associate Director for Behavioral Health in Primary Care at OTC. Barnes explains that making suicide prevention a system-wide priority and a routine part of care is the key to ensuring that no one falls through the cracks. Having clear, established procedures is better for patients and better for staff because it normalizes prevention and helps everyone know how to get the right kind of help.

“Suicide prevention starts way back so that when we see a patient we are looking at the whole picture."

At Old Town Clinic, this has meant incorporating questions about suicide into regular patient visits, establishing new protocols to ensure that clinicians are aware of patients who have a plan to harm themselves and designating a suicide "clinician of the day" who can respond to help, usually within five minutes. An intervention by the clinician of the day can last several hours—enough time to really engage someone in a moment of crisis, gain new perspective on a situation that may seem hopeless and come up with a concrete safety plan for the day, which clinic staff follow up on. Implementing these changes entailed a team-effort at the clinic, with leadership for designing and operationalizing the new procedures from Susan Marie, Senior Medical Consultant for Behavioral Health in Primary Care, and Lydia Bartholow, Associate Medical Director for Outpatient Substance Abuse Disorder Services.

“This type of work is more typical in a specialty mental health setting,” says Barbara Martin, Senior Director of Primary Care at CCC. But in serving some of Portland’s most vulnerable residents, OTC aims for a comprehensive approach. Many of the clinic’s patients face struggles that make primary care especially challenging: finding housing, getting and keeping regular access to health care, or dealing with addiction and other severe mental illness. At the same time, health care providers can lean on CCC’s extended network of wraparound services in housing, addiction treatment, employment services and social support.

“Suicide prevention starts way back,” Barnes says, “so that when we see a patient we are looking at the whole picture.” It requires going beyond crisis-intervention and stabilization to address long-term needs that support overall health and well being. Recalling how the clinic staff helped one person who recently attempted suicide, Barnes notes: “We were able to get her treatment here, at Old Town Clinic, change some things with her mental health medications, and get her housed in CCC housing with programming specifically designed for people recovering from addiction. We consider all of that primary care, because it’s primary to the person, to their overall care.”

Having clear, established procedures is better for patients and better for staff because it normalizes prevention and helps everyone know how to get the right kind of help.

Barnes and Martin both emphasize that everyone can help make zero suicide a reality. Go with your gut, they say, and reach out to a hotline or many of the other resources available if it seems that someone is at risk of harming themselves. “The most important thing is to listen,” Martin says, “because the evidence shows that if someone is getting close to a point of despair, thinking about hurting themselves, they often talk to people.” And Barnes adds: “Every person’s behavior can be explained if you understand the context, but if you don’t have time to understand the context, then get someone who can.”

• • •

The Multnomah County Crisis Line is available 24/7: 503-988-4888. 
The National Suicide Prevention Lifeline is also available 24/7: 1-800-273-8255
The David Romprey Oregon Warmline offers confidential peer support from 9:00 a.m. to 11:00 p.m. every day: 1-800-698-2392



CCC’s Employment Access Center teams with WorkSource to offer even more services

Sep 04, 2017

Labor Day represents more than just mattress sales, camping and the unofficial start of fall. At Central City Concern (CCC) we celebrate the importance of employment on a person’s path to self-sufficiency. CCC’s Employment Access Center (EAC) offers CCC clients a one-stop employment assistance center with multiple resources including access to computers, the internet, tutorials, personal voicemail, a printer and copier, and telephone and fax services.

In late 2016, WorkSource Portland Metro opened an Express Center at the EAC (2 NW 2nd Ave.) to serve the public. The CCC WorkSource Express Center is open on Tuesday and Thursday mornings from 8:30 a.m. to 12:30 p.m., and is staffed by WorkSource employment specialists. So far in 2017, the center has helped about 600 job seekers to engage with training programs, obtain job search assistance including referrals and get help with online applications, document formatting and general questions.

“We are very pleased to host a WorkSource Express Center in our Employment Access Center,” says Clay Cooper, CCC’s director of Social Enterprises and Employment Services. “We want to expand CCC’s employment services to include everyone in the downtown area seeking employment. WorkSource helps us do that, and adds value for our existing clients.”

“We want to expand CCC’s employment services to include everyone in the downtown area seeking employment. WorkSource helps us do that, and adds value for our existing clients.”

Finding a job can be overwhelming, especially for people entering or reentering the workforce after a rough patch in life. CCC’s EAC and WorkSource Express Center has many resources to help. In 2016, the EAC assisted nearly 1,000 job seekers. And every time a client gets a job, he or she rings the bell in the front lobby. It’s the sound of achievement and celebration!



Monthly Volunteer Spotlight: August 2017 Edition

Aug 30, 2017

For this month's volunteer spotlight, we are turning to another volunteer who has multiple roles at Central City Concern. While Michael initially got started with Central City Concern as a volunteer at the Old Town Recovery Center Living Room program, much like last month’s spotlighted volunteer, his interest in the behind the scenes work for nonprofit organizations led to him expanding his role to include a variety of work in the Public Affairs department. Both roles are well-served by Michael’s ample ability to be an open ear to others. Hayden Buell, who supervises Michael at the Living Room, summed it up, saying, “Michael stands out as a volunteer in his ability to listen to our members and get to know them and their stories in a way that really honors their individuality. He’ll just sit down and give them space to share themselves.”

Michael was so generous in turn as to share himself with us for this month’s spotlight!

• • •

Peter: What is your name and volunteer position?

Michael: My name is Michael Thomas Taylor, and I volunteer with CCC in two places. I’ve been at the Old Town Recovery Center Living Room since February and I’ve been helping in the Public Affairs department as well. I actually came in to talk to Susan [CCC’s Marketing and Communications Director] just because I wanted to do an informational interview, as I’m interested in moving into nonprofit work. Then Matt [CCC’s Grants Manager] said, “Hey, if you’re looking for an opportunity to help out and get some experience, you can help me with grants.” I’ve written a lot of grants as a professor, so that seemed like something that made sense. Then Susan had some projects, doing interviews with CCC clients, and blog posts.

P: So, you got most of your grant writing experience from your time as a professor?

M: Yeah, that’s one of the things you do as a professor – research, and if you want to do research you have to pay for it, and if you want to pay for it you have to write grants.

P: How did you get in to that line of work?

M: Short answer? I ran away to Europe. I grew up in the States, but I wanted to see more of the world pretty quickly. I spent a year abroad in Hungary as a foreign exchange student in high school. I wanted to stay connected with that, so in college, I started out as a music major and ended up as a German major, which worked because it got me back to Europe. I spent a year in Austria and a year and a half Germany, and then one thing led to another and I ended up doing a PhD in German. [A PhD in German] is an in-depth study of language and literature, but for me it also became a study of cultural history. A lot of my published research is in queer history or the history of sexuality, with a focus on Germany, and I branched out to do some work in curating exhibitions and communicating queer history to the public. That gave me some pretty awesome experiences and a fairly international background. I had some post-docs in Germany, and I was in France for a summer. Then my first job was in Canada, so I’ve kind of lived in lots of different places.

“Recovery can’t happen if you’re alone, that’s the first step is getting help. That’s why the connection is so crucial.”

P: What was that job in Canada?

M: I was an assistant professor of German. I was there for five years before I came to Reed College. We loved Canada – and even took Canadian citizenship! – but frankly it was too cold. I kind of thought [Reed] would be the next step in my career, but things have turned out differently and I’ve decided to make a career change.

P: And I guess part of that change and interest in nonprofit work is your time here! What initially drew you to CCC?

M: Being in recovery myself, but I also knew lots of people who’d been helped through CCC programs. I feel really strongly about the mission, and I have friends who work at CCC. [One of those friends and I] were actually snowshoeing on Mt. Hood, and we were just talking about this career change and what goals do I have. I mentioned I was interested in learning more about social service work. He was just like, “If you want to get a sense of what that might look like, you could come volunteer in the Living Room!” We had talked about what that space looks like and the community model they have there. What I love about the Living Room is that it’s not necessarily about clinical services. It’s really about a safe space, it’s about a community in which everybody is a member and everybody participates.

P: So there’s no barriers in between people there.

M: Yeah, the hierarchy is flattened out and everyone participates equally. A lot of the spiritual tools I’ve learned from being a Radical Faerie, about holding space and community, are happening at the Living Room and I just thought that was something I would love to be a part of.

P: Any experiences that have stuck out?

M: Well, getting to know some of the people. Everybody has their own story, and some people are more open about that or not. You need to build trust and sometimes you just need to be there and be present for people, so they see that you’re there, and you’re safe, and you’re interested in them and their success.

Sometimes we color, we just sit down and color and you just kind of talk with people and see what’s going on in their lives. There’s mental illness in my family and I don’t think my family had the tools that it needed to deal with that. You know, pills were often the solution, and that doesn’t always work without some sort of community support and skills model.

It was super powerful for me to come in to a room and see people, some of whom have very severe mental illness, just have a place to be to be understood, to be accepted, to be safe, to fit in, to connect in their own particular way. That has been really powerful and meaningful. It just puts a human face to people that we all live with. We all live in the same space together. That’s important, just to recognize that.

Every morning we sit down for an hour and do a group. There’s an icebreaking question like, “What would you do if you had a million dollars?” Or sometimes something more intense, like, “What does recovery mean for you?” Everyone gets to speak, we have a stuffed bunny we pass around to indicate it’s your turn to speak. It’s often a lot of practice in holding community norms and values, letting other people speak, not interrupting, balancing “I have a lot to say” against “everybody needs to speak.” So slowing things down, and just learning how, practicing, being a community together.

“I guess it’s a recovery cliché, but the stories are so different, and they are all the same. To really recognize that sameness as a source of strength and community, I think is really powerful.”

P: With the client stories that you have been writing, have there been any stand out moments from the interviews?

M: You know, I am just consistently amazed at the resilience of people. That’s really powerful. I guess it’s a recovery cliché, but the stories are so different, and they are all the same. To really recognize that sameness as a source of strength and community, I think, is really powerful.

P: Being able to identify with others or see models for success?

M: And normalizing the struggles that people have gone though. So much about mental illness and addiction is about isolation, and I think breaking that sense of isolation is crucial to recovery.

P: Big or small, I think we’ve all felt that sense of relief when someone says, “No, I feel the same way, I’ve been through the same thing.”

M: I think recovery needs that. Recovery can’t happen if you’re alone; that’s why the first step is getting help. That’s why the connection is so crucial.

P: So, what keeps you volunteering at CCC?

M: I feel deeply committed to the work CCC is doing, and I’m getting some great experience. And I love the people. It’s just fun to be here and I’m genuinely excited about the work I am doing.

P: What would you say to someone who is on the fence about volunteering?

M: Try it out! What do you have to lose?

• • •

If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs, contact Peter Russell, CCC’s Volunteer Manager, at peter.russell@ccconcern.org or visit our volunteer webpage.



NHCW 2017: Serving a population where they live

Aug 18, 2017

On September 23, 2016, leaders from six Portland health organization gathered at Central City Concern’s Old Town Recovery Center to announce an unprecedented $21.5 million dollar investment in the Housing is Health initiative that will fund three new CCC buildings in Portland. The crown jewel of this shining trio is the Eastside Campus, which will serve medically fragile people and people recovering from substance use disorders and mental illness with a health care clinic and 172 housing units.

“This significant contribution is an excellent example of health organizations coming together for the common good of our community,” said Ed Blackburn, CCC president and CEO. “It also represents a transformational recognition that housing for lower income working people, including those who have experienced homelessness, is critical to the improvement of health outcomes."

Each floor is designed to foster healthy peer relationships, with vibrant common spaces where residents, supported by CCC staff, can build community.

CCC will break ground on the Eastside Campus in late October 2017. The center will build on CCC’s existing Eastside Concern program, and will offer integrated housing and clinical services, including substance use disorder treatment, primary care and urgent care. More than 3,000 CCC patients each year will access care in a unique and welcoming health home environment.

The housing portion of the Eastside Campus will have about 172 units of housing, including short-term medical stabilization and palliative beds as well as transitional housing for people in recovery from behavioral health disorders. Each floor is designed to foster healthy peer relationships, with vibrant common spaces where residents, supported by CCC staff, can build community.

“It’s important to serve people where they live."

“It’s important to serve people where they live,” said Blackburn. “This project will replicate the integrated care we give at our Old Town campus to help people get back on their feet and achieve health and self-sufficiency.”

The Housing is Health initiative is supported by Adventist Heath Portland, CareOregon, Kaiser Permanente Northwest, Legacy Health, OHSU and Providence Health & Services. The new construction includes the Eastside Campus, Stark Street Apartments and Charlotte B. Rutherford Place apartments on N Interstate.

The CCC Eastside Campus is scheduled to open in Winter 2019.



NHCW 2017: Adapting the system to work for our most complex patients

Aug 17, 2017

Central City Concern's Summit team takes care of our Old Town Clinic's most complex and medically fragile patients. Instead of expecting patients to fit into a health care system, the Summit team adapts the system to work for them by offering flexible scheduling, around-the-clock availability, and even home visits. Like many of the programs we've featured during National Health Center Week so far, the Summit team goes above and beyond to break barriers and narrow the gaps that keep vulnerable individuals from becoming as well and healthy as they can be.

We're so excited to share this video about Summit with you, which features Summit team staff and several Summit patients talking about what sets this program apart and how it impacts the lives of those it serves. A version of this video was originally shown at the National Health Care for the Homeless Conference in June.